Fd99 Help Center — find answers to any question, all in one place
Payment, account, betting, or security — the fd99 Help Center has answers to all your questions. Our support team is available 24/7 in Bengali.
Payment, account, betting, or security — the fd99 Help Center has answers to all your questions. Our support team is available 24/7 in Bengali.
All main sections of the fd99 Help Center at a glance
Everything you need to know about login, password changes, profile updates, and KYC verification
Learn about deposit and withdrawal methods, processing times, and limits for Bkash, Nagad, and Rocket
All your questions answered — understanding odds, placing bets, cancellations, and bet slips
How to use the welcome bonus, cashback, referral rewards, and promo codes
Account security, reporting suspicious activity, and privacy policy
Guide to placing bets on live matches, using Cash Out, and checking live scores
Download, install, update, and troubleshoot the Android and iOS apps
Learn how to set betting limits, self-exclude, and access support
The easiest ways to get in touch with the fd99 support team
The fastest way to get help. Just tap the chat button at the bottom right of your screen.
For complex issues, send us an email. Including screenshots and a clear description will help us resolve your issue faster.
Join the fd99 official Telegram channel and be the first to receive live updates and offers.
24/7 activeStep-by-step solutions to common issues are covered in our articles — just read and resolve.
200+ ArticlesSelect your topic below and find the solution you need
Minor issues on online betting platforms are perfectly normal. Some users get stuck making their first Bkash deposit, while others aren't sure how to build a multi-bet. fd99 created this Help Center to provide a single destination for solving all these kinds of problems.
The first step here is to identify the category your issue falls under. If it's payment-related, head to the Payment section; if it's betting-related, go to the Betting Guide. In most cases, reading through the relevant written guide is enough to solve the problem.
If you can't find a solution in the written guides, come to live chat. The fd99 support team operates entirely in Bangla, so there's no language barrier at all. Whether you're in Dhaka, Chattogram, Sylhet, or anywhere else in the country, you can chat with us anytime.
These are the most commonly reported issues by fd99 members
Note your transaction ID, wait 5 minutes, then report it via live chat
Double-check your number, check Caps Lock, and reset your password if needed
Wait up to 30 minutes. If it still hasn't arrived, contact us via chat
Check your internet connection, refresh the page, and review your bet history
Check if the promo code has been used and verify that all conditions have been met
Update the app, restart your phone, and clear the cache
Mobile banking in Bangladesh can occasionally run into minor hiccups — especially when the network is busy or a transaction gets stuck midway. If your balance doesn't update after making a deposit on fd99, there's no need to panic. Note the transaction ID from your bKash or Nagad message and wait 5–10 minutes. Delays can sometimes happen due to server processing time.
If the issue still isn't resolved, message us on fd99 live chat with your transaction ID and amount. Our support team can typically track down the problem and provide a fix within 8 minutes.
Many users don't pay much attention to fd99 account security — but a few simple habits can significantly reduce the risk of being hacked. First and foremost, never share your password with anyone. Even sharing it with someone you trust is not a good idea.
Second, avoid logging into fd99 over public Wi-Fi. Use mobile data or your own home network instead. Third, keep two-factor authentication (2FA) enabled — either via Google Authenticator or SMS. With 2FA active, even someone who knows your password won't be able to log into your account.
The official fd99 website is fd99.best only — any other domain could be a fake site. Always look for the green padlock icon in your browser to confirm you're on the right site.
New members often ask — can a bet be changed after it's placed? The short answer is yes, but only before you confirm it. Once you hit the confirm button, the bet is final. That said, in live betting you can use the cash-out feature to lock in a partial win or cut your losses before the match ends.
If a match is cancelled or abandoned, fd99 automatically refunds the stake for that bet. In a multi-bet, if one event is voided it is removed from the bet slip and the remaining events continue as normal. For full details on fd99's betting rules, please visit the Terms & Conditions page.
If the fd99 app crashes or runs slowly, start by clearing the app cache in your phone's settings. If the problem persists, uninstall the app and reinstall it fresh. Always download the latest version of fd99 from our official page.
The app may not run on older Android devices (below Android 7) — in that case, open fd99.best in your mobile browser, which works just as well as the app. iOS users can access the website directly through Safari.
Fd99 regularly runs a variety of bonus offers. Members sometimes report not receiving a bonus — but in most cases, the terms simply weren't met correctly. For example, the welcome bonus requires a deposit of a specific amount, and the promo code must be entered at the time of deposit — it cannot be applied afterwards.
If you have any doubts about a bonus or haven't received one, contact us via live chat and mention the bonus name or promo code. Our support team will check your account and let you know what went wrong and how to fix it.
Every message, transaction, and piece of personal information on fd99 is protected by industry-standard 256-bit SSL encryption. Our support team will never ask for your password — if anyone does, treat it as a scam attempt. Our Privacy Policy Read the full details.
Chat with our support team in Bangla. Average wait time is just 2 minutes.
Start Live ChatBetting is meant to be fun, not stressful. If you ever run into any issues, fd99's Responsible Gaming Browse the section — self-exclusion and support options are available.
Frequently asked questions about the fd99 Help Center
The fd99 support team is with you 24 hours a day. Start a live chat or open an account and get started.